Refund Policy

02Change of Mind

Returns for change of mind are subject to product-specific eligibility and may not be available for every product.

Any applicable return shipping charges will be communicated before processing the return.

03Digital Products

Due to the nature of digital products, downloadable products and courses generally cannot be returned once access or download has been provided, except where required by applicable law or where the product is materially defective or inaccessible.

04Courses

If a course cannot be accessed because of a technical problem caused by HoopRise Athletics, we will first attempt to restore access.

If the problem cannot reasonably be resolved, an appropriate refund or alternative solution may be provided.

05Coaching

Refunds for coaching sessions depend on the cancellation timing and whether the session has already been delivered.

06Refund Processing

Once a refund is approved, the refund will generally be processed through the original payment method.

The time required for the funds to appear in the customer’s account may depend on the payment provider or bank.

07Non-Refundable Situations

Refunds may not be available for:
• Unauthorized sharing of digital course access
• Downloaded digital content where applicable
• Missed coaching sessions without timely cancellation
• Products damaged after delivery through misuse
• Violation of course usage terms

Nothing in this policy is intended to restrict any consumer rights available under applicable law. Indian e-commerce rules specifically address consumer-facing information around returns/refunds and situations involving defective, wrong, or materially misdescribed goods/services.